Uploading AtScale Log Files to AtScale Support

If you plan to open a support ticket, you should create and attach a .zip file of AtScale log files for the relevant time period.

You download and upload .zip files on the Support page in AtScale. In AtScale 7.4.0 and later, this page now has links on the left to the AtScale Documentation website and Customer Support portal.

Before you begin

Ensure that you are signed in to AtScale as a user with Super User permissions (required to download a support bundle .zip file).

Procedure

To obtain log files and upload them to the AtScale support team:

1. In AtScale, click Support at the top of the page. The Support Bundles page appears.
2. Click one of these options:
   • Download All History Choose if the problem has been ongoing for more than one day.
   • Download Today's History Choose if the problem has been ongoing for the current day only.
3. After the .zip file is downloaded, see the steps under Upload Support Logs on the Support Bundles page.
4. Click the upload page link and perform the login and upload steps.